Support & Contact
Contact support effectively
How to contact My School Bee support with the right details for faster resolution.
When to contact support
Contact support when your school cannot complete an important workflow, when data appears incorrect after checking filters, or when you need help with setup, training, or access.
Details to include
Good support requests are specific.
- Mention the module, such as Students, Attendance, Finance, Exams, Staff, or Notices.
- Mention the user role and account affected.
- Include academic year, class, section, date, student admission number, or invoice number where relevant.
- Explain what you expected to happen.
- Explain what actually happened.
- Add a screenshot if your school process allows it.