Communication & Support
Raise and manage support tickets
Use support tickets to record issues that need follow-up.
In this articleRaise a ticketGood ticket details
Raise a ticket
Use support tickets when a problem needs tracking.
- Open Communication > Support.
- Create a ticket.
- Enter a clear subject.
- Describe the issue, including module name, class, section, date, or student if relevant.
- Attach or mention supporting details if your school process requires it.
- Submit the ticket.
Good ticket details
Detailed tickets are resolved faster.
Tips
- Mention what you expected and what happened.
- Include student admission number or staff name when relevant.
- Avoid sharing passwords or sensitive data in ticket text.